Center for Activity Theory and Developmental Work Research

Kerosuo, H. & Engeström, Y. (2003).‘Boundary Crossing and Learning in Creation of New Work Practice', Journal of Workplace Learning 15(7/8): 345-351

The following theoretical challenges concerning organizational learning are examined in the study. Firstly, organizational learning is not only formation of collective routines; it is also tool-creation and implementation. Secondly, tools evolve as they are implemented. Thirdly, tools become powerful when they become interconnected instrumentality and constellations. Tool-creation and implementation are examined when a new set of tools is being appropriated for collaboration between primary and secondary health care. Boundary crossings in the interaction of the multiple providers are focused as an essential context of use during implementation. Findings of the study concern the productivity of the resistance, discovery of the gaps, the importance of turning points, the formation of the new instrumentality, and the necessity of stabilization and maintenance in organizational learning.